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Delivery Rules

At JhotpotKeni, we know you want your orders delivered as quickly as possible. We work hard to process, pack, and ship your products quickly and safely right to your doorstep across Bangladesh.

Last updated: 15 October 2026

01. Delivery Coverage and Timelines

We deliver to all major cities, towns, and union levels across Bangladesh. Our standard shipping timelines are as follows:

Inside Dhaka: Delivery typically takes 1 to 3 working days.
Outside Dhaka: Delivery typically takes 3 to 5 working days.
Please note that public holidays, extreme weather events, or unexpected political situations may occasionally cause slight delays.

02. Delivery Charges

Shipping fees are calculated based on your delivery location and the total weight of your package. The current standard rates are:

Inside Dhaka: 60 BDT per order.
Outside Dhaka: 120 BDT per order.
Heavily weighted or oversized items may incur additional delivery fees, which will be clearly shown at checkout.

03. Cash on Delivery (COD) Rules

We offer Cash on Delivery to make your shopping experience secure and stress-free.

Inside Dhaka: You can pay the full amount to the delivery agent upon receiving your package.
Outside Dhaka: For certain locations, high-value products, or promotional campaigns, a partial advance payment for the delivery charge may be required before we dispatch the item. The remaining product amount can be paid at the time of delivery.

04. Order Tracking and Dispatch

Once your order leaves our warehouse, we will notify you with the dispatch details.

You will receive a confirmation message or email containing a tracking link or courier reference number.
Our partner courier services will call you on the phone number provided before attempting to deliver your package. Please keep your phone reachable.

05. Package Inspection and Unboxing

We strongly encourage you to protect your purchase right from the moment it arrives.

Please check the outer condition of the package in front of the delivery agent.
If the package appears severely damaged, torn, or opened, please do not accept it and inform our helpline immediately.
We advise all customers to record a complete unboxing video showing the opening of the sealed package. This video serves as essential proof if you need to file a claim for missing or wrong items.

06. Unsuccessful Delivery Attempts

Our courier partners will attempt to deliver your package a maximum of two times.

If you are unavailable to receive the package, please assign an authorized person at your address to receive it and pay on your behalf.
If a package is returned to our warehouse after unsuccessful delivery attempts due to an unreachable customer or an incorrect address, the order will be cancelled. You will need to pay the delivery charges to have the order re-shipped.

07. Contact Us

If you have any questions about your ongoing shipment or our delivery process, our team is always ready to assist you.

Need Assistance? We're happy to walk you through it!

Helpline: +8802787753835 or +8801805716965
Email: proyojonioseba@gmail.com
Online Support: Please click the contact information button located on the bottom right corner of our website to view our current communication channels.